Frequently asked questions

In the price calculator you cannot enter a quantity yet. You can do that in the cart, because the price can still come out lower when models and quantities are combined.

The price calculator works with .stl or .obj. Those formats contain 3D data we can use directly. A .3mf file is becoming more common, but it is really a package of data that can vary a lot. Think of print settings for a specific printer, or colours from a manufacturer we do not use. Because of that we cannot yet read a 3MF (or STEP) into the calculator automatically for a price. You do not have to convert the file yourself. Via 3MF / STEP → STL you can have it converted to STL free of charge. Then open the result in the price calculator. If the conversion fails, or the converter is unavailable for a moment, export the file to .stl or .obj yourself, or request a quote. The quote form accepts 3MF files.

Heb je net een inloglink per mail aangevraagd maar wordt er aangegeven dat die al gebruikt is? Je kunt dan een inlognummer aanvragen als alternatief. Typ dat nummer zelf over. Onze beveiliging is streng: een inlogcode mag maar één keer aangeraakt worden. Sommige mailprogramma's of virusscanners testen de link en verbruiken daarmee je inlog. Let op: het inlognummer dien je binnen 15 minuten te gebruiken. Het kan alleen worden aangevraagd als je inloglink per mail is mislukt.

Where we can, we keep our distance from big tech. WhatsApp and other social media are part of that. We find technology fascinating and we take part in developing it, but we do not think customer data needs to be part of that. Now and then we may be in contact via WhatsApp, but that is a rare exception.

We would rather you did not, and you may find the door closed. Always make an appointment first. You are then very welcome.

We can certainly do that. It is not always straightforward. We can do more than only put a multi-colour printer on the job, and that can save a lot of material and cost. We do have multi-colour printers, but they can sometimes use 10 times more material and print time. For that reason we only do this via a quote request.

By arrangement you can send a part to our business address. You can find the address on the contact page. We will give you a number to add to the parcel, so we know your property will come back to you.

When an account is closed, your data really leaves our database. Sometimes a colleague still needs to check whether a track-and-trace delivery actually arrived. If you close the account, we can no longer check that. Once your order is marked complete you can close the account. That can be a few days after delivery.

We verwijderen standaard het supportmateriaal. Dit zit namelijk voor een deel inbegrepen in de prijs, waardoor we de kwaliteitscontrole beter kunnen uitvoeren. Als je bijvoorbeeld een model hebt waar overal ondersteuning bijzit en dit ons veel uren kost om te verwijderen, dan staat dat niet in verhouding tot een print van €20. Mocht onze uurloon voor nabewerking meer dan twee keer de bestelwaarde van het model overschrijden, dan laten we het resterende supportmateriaal zitten of halen we alleen het grove materiaal weg. Bij standaardprints is dit doorgaans niet van toepassing. Voor complexe prints raden wij je aan om eerst contact op te nemen.

Which material is available depends on the 3D model. In general you can order PLA, PLA+, PETG, ABS and ASA yourself straight away. Materials such as resin and TPU are available on request.

We can print up to half a metre in one piece. Larger sizes are often smarter to produce another way. Prints are usually most economical up to 256x256x256 mm, but 450x450x500 mm is sometimes possible for PLA. We also have ways to fuse split prints into one piece. If needed we can even hide that seam.